First Music LTD
Online Wholesale of Musical Instruments & Accessories Since 2002

 

 
 
     
 

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Music Gallery Wholesale

sales@pianobench.ca

1-866-876-3122
11 am - 5:30 pm
Mondays to Friday

Contact Us



 

Questions? Call us Toll Free
1(866) 876-3122
Hours:
Monday to Friday
11 am to 6:00 pm
Pacific Time (Seattle's Time Zone)
Email us:
Sales Questions:
sales@pianobench.ca
Refund/Claims:
sales@pianobench.ca

This site is an online wholesale division, owned and operated by First Music LTD
Tel: 1866-876-3122
Address: Music Gallery: 118 Hanes Ave, NV, BC, Canada (USA address: 250 H Street, Blaine, Wa, 98230).
Sales Inquiries: sales@pianobench.ca
Returns/Exchange Inquiries: sales@pianobench.ca

Common Questions and Our Standard Policies:

Warranty/Defects/Damages during transit:

- If an item is damaged during transit or it has a defect then you must notify us by email within 48 Hours after you have received the item. Please take a few pictures of the damage and email them to sales@pianobench.ca. We don't accept any claims without pictures. Please give us 2 business days to get back to you with a solution and a return authorization. Once we see your email we will see the time that it was sent. Please make sure you do this within 48 hours of receiving the item. if an item is damaged during transit or it has manufacturing defect from the start we will replace it at no cost you. The defective item must be sent back and once we have received it we will ship a new item to you within 2 business days. If you wish to receive the replacement prior sending the defective one back then you must pay for the replacement and once we get the defective item back we will issue a full refund to you.

EXCHANGE:

- Exchange is accepted only within 14 days after you have received the product. There will be no restocking fee if you decide to exchange the item. However you will have to pay the freight cost to ship the new item back to us. Please call us to have us arrange the delivery. Do not ship any items back to us. A 5 % restocking fee will be applied to all exchanges. The unwanted item must be sent back and once we have received it we will ship a new item to you within 2 business days. If you wish to receive the replacement prior sending the unwanted one back then you must pay for the replacement and once we get the original item back we will issue a full refund to you.

REFUND:

- Refund in accepted only 7 days after you have received the product. 15% restocking fee will apply on all refunds. Freight back must be arranged by the us. Please don't ship any item back without our authorization otherwise we will reject the item once it gets here. You will be charged two freight once you decide to return a product. One freight cost is to send the item back to us and second freight cost is the freight that we incurred to ship the item to you. In cases where the item specifies Free Freight, then you will charged the freight if you decide to return the item. Free freight is only indicating that the price that you see includes freight and it's a promotion for those who wish to keep the item. A refund will be issued within 2 business days after we have received the item back. The item must be in it's original packing.

CANCELLATION:

- Cancellation of any order without any penalty is accepted only before we have shipped the item. Once we have shipped your order or part of it then we cannot cancel the order without charging a penalty such as Freight and Restocking Fee. Your item will shipped same day within 1 hour after you have placed your order if you had placed it anytime before 4 PM pacitic standard time. If you place your order after 4 pm then you have until next business day 11 am to cancel the order without a penalty. Once UPS picks up your item we cannot ask them to return it back to us. So be sure to call us and leave a message and send an email to cancel the order or if you wish to change the item within 1 hour after you have placed the order. If you can't get a hold of us it's ok. All you have to do is email us and leave a voice mail within 1 hour after you have placed your order. If it's over 1 hour during our working hours then we will charge 15% Restocking fee and two Freight charges. One Freight to send the item back and one Freight cost that we incurred to ship the item to your door.

 


 
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